If you are a business owner, you know that communication with both customers and employees is central to success. While many businesses still use traditional PBX phone systems, voice over IP improves on these systems in many ways. Here are three advantages of using a small business VOIP phone system.
If your company has remote employees, a VOIP phone system could be the best way for these employees to stay in touch. VOIP phone systems can be accessed from anywhere in the world that has a broadband internet connection. Most VOIP systems include a simple graphical interface that employees can log into to access their voice mail and make and receive calls using their own unique extensions.
The more interfaces that your employees have to work with, the lower your company's productivity is likely to be. Traditional phone systems do not have the capability to interface with email, instant messaging, and other digital systems. VOIP systems allow employees to use a single login for all of the digital communications that your company uses.
VOIP phone systems allow you to perform remote videoconferencing so that you can have detailed meetings over the internet. Additionally, many VOIP systems offer "find me/follow me" call routing. With this system, an employee's office phone, remote VOIP phone, and cell phone are all connected and will ring in a specified sequence before the caller is sent to voice mail.
Installing a VOIP phone system can provide long-term savings for your business. Because calls no longer use conventional telecommunications lines and are instead sent over the internet, long-distance calls become much less expensive. Additionally, your business's phone numbers are no longer tied to your geographic location. If you will primarily be doing business in one country, your phone numbers can be localized for that country to reduce the costs of communicating with customers even further.
VOIP phone systems are primarily software-based, so there is no need to install additional phone lines every time you want to expand your system. VOIP providers offer equipment that integrates easily with your existing network infrastructure. In most cases, the equipment required to extend your system is as simple as a VOIP adapter that connects to a work computer via USB, and a VOIP-compatible headset. Because there is less hardware involved, the cost of expanding a VOIP system will always be significantly lower than expanding a PBX system.
The features and savings that VOIP phone systems provide make them a viable option for any business. Consider upgrading to VOIP so your business can have the most advanced phone system available.