Operating a company that offers service during non-working hours can be beneficial to your clients, but it can also mean needing someone available to answer calls while you are closed. For some companies, working with an answering service can benefit the company by having a professional available to answer calls without paying an employee overnight.
When you are working with an answering service to field calls on behalf of your company, they must handle the calls professionally. One of the most significant benefits that an answering service offers is professional service; with operators trained to handle the calls, you know they'll be answered how you would like them handled.
The operators assigned to your company should have all the information about your business needed to correctly answer the questions people have. While the operator is not an employee of your business, the caller does not know that, so they see the operator as a representative of your business and brand. The answering service you are working with can represent you at the highest level and provide a helpful service to you or your business.
Another significant benefit for your company when using a telephone answering service is the cost savings that it can provide. The service will handle the calls for your business, and the cost to do so is often based on the volume of calls you receive. If you do not generally have many after-hours calls, you may find that using a service like this is less expensive than paying an employee to monitor the phones for you.
While you may still need to have an employee on call that the answering service can contact if required, the cost of paying someone an on-call bonus is often far less than the hourly rate you would pay to someone working overnight. Since the operators for the answering service are already there, all you need to do is forward the phone line to the service when you leave each day, and they can handle any calls that come in.
People often call your business to find out what hours you are open or get directions to the office. These are essential duties that the answering service can handle for you. You can work with the service to decide what information is okay to give out, and the operators can pass that along to customers or clients without having to bother you with it.
This can be a significant benefit to your company because it ensures people can find you or know when to call to talk to you about your services. It could even be the difference between someone calling back or not. Click here for more info on working with an answering service.