If you are the owner of a business, then you know the importance of customer service. While you can try your hardest to provide good service during business hours, you might be missing one important time: after business hours. Customers and clients often have questions—or want to order products—when the business isn't open. This can be frustrating for both customers and employees.
If you are interested in learning about the benefits of an answering service, read on. Here are five good benefits to hire one:
1. Availability At All Hours
As you can probably imagine, the biggest benefit of a 24/7 answering service is the availability at all hours. No matter what time of day customers or clients need help, a friendly voice will be just minutes away. Instead of leaving voicemails, callers can ask questions or order products even if it is 3:00 a.m.
2. Improved Customer Service
Being able to talk to a live human will increase your customer service. Live operators can answer questions, address concerns, help with bill payment or orders, and do many other things to keep customers happy. It will also help you stand out from competitors, because your customer service will likely be better than other businesses in your area due your 24/7 answering service.
3. Save Time and Money
Having an answering service will also save you precious time and money. It can get very expensive to employ regular operators in your actual building. It can also be very time-consuming to check hundreds of voicemails and reply to them each day. Thus, having an answering service will help you save time and money.
4. Improve Employee Morale
Since your employees will no longer need to sit by the phone fielding questions or orders, they will probably be happier. Their work load will be lighter and they won't have to work so many hours. Plus, customers will be happy. All of these things will help improve employee morale.
5. Bilingual Services
Finally, if you live in an area with multiple languages, a 24/7 answering service can provide you a unique benefit: your business will be able to communicate with those who speak a foreign language. This is very handy, especially for those living in areas with large amounts of Spanish speakers.
As you can see, there are many benefits to using an answering service. Even if your business isn't large, you can still reap these benefits.